Mesa Rim Reno is Open!

We are thrilled to announce that after 11 weeks of business closure due to the COVID-19 pandemic we have now reopened our Reno location to the community! 

Mesa Rim’s team has spent a considerable amount of time putting together a thoughtful and responsible reopening plan. Our new policies for reopening err on the side of caution to help protect our community and reduce the chance of having to shut down again. Please understand that whatever policies we start with will need to adapt fluidly as this complex situation continues to evolve, and have faith that we will do our best to expand our offerings as soon as we are able to do so safely.

 

In accordance with state and county reopening guidance, we will be limiting the number of people in our facilities to under 25% of our capacity at any time. Initially, we will be limiting access only to members and punch card holders until we can increase the number of people in our facilities.

What we are doing to be COVID compliant

Reservation System

For our initial reopening, access to the facility will be limited to members and punch card holders that make a reservation in advance of arriving at the facility. This is to prevent long lines and wait times and ensure we have adequate social distancing at all times. If your Membership is currently frozen, please unfreeze your account on the day of your first climbing reservation, or put your desired unfreeze date in the comment section when unfreezing your Membership. 

Unfreeze Your Membership!
Reserve Your Climbing Session!
Take a Yoga Class!

Health Screenings, Contact Tracing & Customer Health Protocol

HEALTH SCREENINGS

Prior to entering our facility, everyone must certify that they have been asymptomatic (no fever, cough, shortness of breath, chills, sore throat, muscle aches or loss of taste/smell), and have not had unprotected contact with anyone diagnosed with COVID-19 for the last 7 days.

CONTACT TRACING

In the event that someone that has visited our facility is thereafter diagnosed with COVID-19, we will use our reservation system to notify all guests that entered the facility on the same day as the infected individual. No personally identifiable information will be shared.

CUSTOMER HEALTH PROTOCOLS

The following health practices MUST be followed during our initial reopening phase. Those that violate these policies will risk being asked to leave and losing their privileges to access the facility in the future. We understand these practices might feel burdensome, but we must require these actions in order to keep our community safe and keep our doors open.

  • Everyone that enters the facility is asked to wear a face mask, except while actively climbing or using fitness equipment. Face coverings are an essential tool in reducing the spread of respiratory droplets, the primary method of COVID transmission.

  • Everyone must maintain at least 6’ of social distancing from other people at all times while in the facility.

  • We know you miss our amazing staff, but for everyone’s safety please refrain from handshakes, hugs, fist bumps, or physical contact of any kind. Air high-fives and big smiles encouraged!

  • Please follow signage for one-way traffic areas and comply with instructions regarding the closure of specific routes, equipment, or areas to ensure distancing can be maintained.

  • Everyone must wash their hands upon entering the facility, and is requested that they wash or use hand sanitizer frequently between climbs or using different equipment.

  • Everyone is encouraged to use liquid chalk to promote sanitization and/or a chalk ball (no loose chalk) to reduce airborne transmission of the virus via chalk dust.

  • We also ask that all climbers do their best to avoid brushing the holds to help us prevent the spread of chalk through the air. 

Temporary Facility Closures & Policy Changes

To comply with state and county guidelines and to facilitate social distancing, the following closures and cancellations will remain in effect during our initial reopening phase:

  • Showers, sauna, and lockers will be closed

  • Wifi work areas will be closed

  • Users must sanitize fitness equipment after use

  • No cash sales

  • No gear rentals (climbing gear, yoga mats)

Increased Sanitation & Cleaning

The following cleaning activities will take place on a daily basis to disinfect and clean our shared spaces:

  • High touch areas (doors, countertops, sink knobs, fountains, etc) will be cleaned with a sanitizing solution every two hours during open hours

  • Hand washing stations have been added near the front entrance and sanitizer dispensers are available at the front desk and throughout the facility

  • Equipment sanitizing wipes are available near all fitness equipment. Please help us by wiping off equipment before and after use.

  • A full facility deep-clean of all surfaces and fitness equipment will take place each night

  • Staff will be wearing masks while in the facility and have received instruction on safety procedures and social distancing.

Please note it is not practical to clean each climbing hold between users or even every day (it takes a full team of routesetters an entire day to strip, wash and reset only a handful of routes). It is essential that all climbers follow the social distancing and sanitation protocols above to minimize the risk of hold contamination.

FAQs

Will there be in-person Yoga Classes? 
Yes! Our Yoga schedule and studio policies will look a little different upon reopening, please click here to learn more about what we are doing to keep our instructors and members as safe as possible!
Will I be paying full dues? If so, why is the membership price the same if I’m losing amenities?
Yes, memberships will remain the same price as they were before closure. Our operating costs have stayed the same (or are higher in some cases) and we are being forced to limit the number of people we can serve at one time. Because of this, we must keep our rates consistent in order to remain open. While we know this won’t work for everyone, we will do our best to expand our offerings as soon as we are able to do so safely.
What is the current Belay Device Policy? Are ABDs required?
All members will be required to use an ABD. Make sure to ask the Front Desk about ABD options to help determine what will work best for you. Once you have purchased an ABD, our team will happily show you the proper technique for your device!

Some Thoughts on Risk Management…

After many weeks of careful planning, we have determined that both the community’s pandemic response and Mesa Rim’s new internal procedures are sufficient to allow us to responsibly reopen to our community. We know so many of you deeply miss the physical, mental, and social benefits you get from climbing, working out, and seeing your friends at Mesa. We miss you too. 

Mesa Rim will not look or feel the same as it did before. As a public gathering space, we have a responsibility to open in a way that minimizes the risk of transmitting this disease within our community. Everyone in the facility will need to do their part — by wearing masks, washing hands, maintaining social distance, and staying home if they are sick or have been exposed to a confirmed COVID individual. There will be many restrictions and fewer people allowed at one time. 

To be clear, we acknowledge that despite the great strides our community has taken to fight this virus and the many new protocols we are launching, coming back to Mesa Rim is not without some risk. For many, coming back to Mesa Rim now is definitively not the right choice for them, because of their own health situation, for the safety of loved ones around them or because of their own level of risk tolerance. For others, the restrictions Mesa Rim must put in place will seem too onerous and are not worth the effort. For everyone that chooses to stay away, we completely understand and have faith that things will improve over time.

For the rest of our community, those who understand the precautions we are putting in place and decide that the risks and rewards are balanced, we are so very eager to see you when we reopen!

Feedback Welcome

Despite our best efforts, we may not have gotten everything about reopening right. We are all still new to this new reality of pandemic mitigation! But as climbers and yogis we are used to losing our balance or not sending it perfectly the first time — and yet remain eager to get up and try our hardest again. To that end we are committed to learning as we go, listening to your ideas and suggestions, and adapting our procedures as needed. 

Thank you for your ongoing support and as always, please let us know how we are doing!

Reopening Feedback!

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