What we are doing to be COVID compliant
All visitors must make a reservation in advance of arriving at the facility. This is to prevent long lines and wait times and ensure we have adequate social distancing at all times. If your Membership is currently frozen, please unfreeze your account on the day of your first climbing reservation, or put your desired unfreeze date in the comment section when unfreezing your Membership.
Health Screenings, Contact Tracing & Customer Health Protocol
Prior to entering our facility, everyone must certify that they have been asymptomatic (no fever, cough, shortness of breath, chills, sore throat, muscle aches or loss of taste/smell), and have not had unprotected contact with anyone diagnosed with COVID-19 for the last 7 days.
In the event that someone that has visited our facility is thereafter diagnosed with COVID-19, we will use our reservation system to notify all guests that entered the facility on the same day as the infected individual. No personally identifiable information will be shared.
CUSTOMER HEALTH PROTOCOLS
The following health practices MUST be followed during our initial reopening phase. Those that violate these policies will risk being asked to leave and losing their privileges to access the facility in the future. We understand these practices might feel burdensome, but we must require these actions in order to keep our community safe and keep our doors open.
Everyone that enters the facility is required to wear a face mask at all times. Face coverings are an essential tool in reducing the spread of respiratory droplets, the primary method of COVID transmission.
Everyone must maintain at least 6’ of social distancing from other people at all times while in the facility.
We know you miss our amazing staff, but for everyone’s safety please refrain from handshakes, hugs, fist bumps, or physical contact of any kind. Air high-fives and big smiles encouraged!
Please read signage and comply with instructions regarding the closure of specific routes, equipment, or areas to ensure distancing can be maintained.
It is requested that everyone wash their hands or use hand sanitizer frequently between climbs or using different equipment.
Everyone is encouraged to use liquid chalk to promote sanitization and/or a chalk ball (no loose chalk) to reduce airborne transmission of the virus via chalk dust.
We also ask that all climbers do their best to avoid brushing the holds to help us prevent the spread of chalk through the air.
Temporary Facility Closures & Policy Changes
To comply with state and county guidelines and to facilitate social distancing, the following closures and cancellations will remain in effect during our initial reopening phase:
Showers, sauna, and lockers will be closed
Wifi work areas will be closed
Users must sanitize fitness equipment after use
Increased Sanitation & Cleaning
The following cleaning activities will take place on a daily basis to disinfect and clean our shared spaces:
High touch areas (doors, countertops, sink knobs, fountains, etc) will be cleaned with a sanitizing solution every two hours during open hours
Hand sanitizer stations have been added near the front entrance and dispensers are available at the front desk and throughout the facility
Equipment sanitizing wipes are available near all fitness equipment. Please help us by wiping off equipment before and after use.
A full facility deep-clean of all surfaces and fitness equipment will take place each night
Staff will be wearing masks while in the facility and have received instruction on safety procedures and social distancing.
Please note it is not practical to clean each climbing hold between users or even every day (it takes a full team of routesetters an entire day to strip, wash and reset only a handful of routes). It is essential that all climbers follow the social distancing and sanitation protocols above to minimize the risk of hold contamination.
Will there be in-person Yoga Classes?
Yes! Our Yoga schedule and studio policies will look a little different upon reopening, please click here to learn more about what we are doing to keep our instructors and members as safe as possible!
Will I be paying full dues? If so, why is the membership price the same if I’m losing amenities?
Yes, memberships will remain the same price as they were before closure. Our operating costs have stayed the same (or are higher in some cases) and we are being forced to limit the number of people we can serve at one time. Because of this, we must keep our rates consistent in order to remain open. While we know this won’t work for everyone, we will do our best to expand our offerings as soon as we are able to do so safely.
What is the current Belay Device Policy? Are ABDs required?
All members will be required to use an ABD. Make sure to ask the Front Desk about ABD options to help determine what will work best for you. Once you have purchased an ABD, our team will happily show you the proper technique for your device!
Some Thoughts on Risk Management…