San Diego Locations Will be Temporarily Closed Until Further Notice
With the current uptick in COVID cases across the country, and San Diego county slipping back into the ‘purple tier’ of California’s Blueprint for a Safer Economy, we will be temporarily closing our doors once again in an effort to help slow the spread of COVID-19 within our local communities. All San Diego gyms will close at the end of business on Friday, Nov 13 until further notice. Due to protocol set in place by the state of California, this closure will last a minimum of 3-weeks while San Diego works to get back into the ‘red tier’ which would allow for gyms to reopen at a 10% capacity.
If you wish to continue paying for your membership in a show of support during this crisis, please opt-in or re-opt-in here. For those who have chosen to ‘opt-in’ during past closures, or choose to do so today, we can’t thank you enough – your support has helped us continue to cover health benefits, wages, and fixed costs at a time when we only have a small fraction of our normal revenue.
If you are unable to maintain your membership during this closure, we completely understand. We will not be charging accounts for November dues (invoiced items will still be charged on Nov 10), and if the closure extends into our next billing cycle your membership will automatically be frozen at no charge.
What we are doing to be COVID compliant
For our initial reopening, access to the facility will be limited to members and punch card holders that make a reservation in advance of arriving at the facility. This is to prevent long lines and wait times and ensure we have adequate social distancing at all times. If your Membership is currently frozen, please unfreeze your account on the day of your first climbing reservation, or put your desired unfreeze date in the comment section when unfreezing your Membership.
Initially, reservations will be for 1.5hr time windows. We ask everyone to limit themselves to no more than 3 reservations per week/per location until we are able to expand our hours.
Health Screenings, Contact Tracing & Customer Health Protocol
Prior to entering our facility, everyone must certify that they have been asymptomatic (no fever, cough, shortness of breath, chills, sore throat, muscle aches or loss of taste/smell), and have not had unprotected contact with anyone diagnosed with COVID-19 for the last 7 days.
In the event that someone who has visited our facility is thereafter diagnosed with COVID-19, we will use our reservation system to notify all guests that entered the facility on the same day as the individual that tested positive. No personally identifiable information will be shared.
CUSTOMER HEALTH PROTOCOLS
The following health practices MUST be followed during our initial reopening phase. Those that violate these policies will risk being asked to leave and losing their privileges to access the facility in the future. We understand these practices might feel burdensome, but we must require these actions in order to keep our community safe and keep our doors open.
Everyone that enters the facility is asked to wear a face mask at all times (after careful consideration, and community feedback, we decided to update this policy). Face coverings are an essential tool in reducing the spread of respiratory droplets, the primary method of COVID transmission.
Everyone must maintain at least 6’ of social distancing from other people at all times while in the facility.
We know you miss our amazing staff, but for everyone’s safety please refrain from handshakes, hugs, fist bumps, or physical contact of any kind. Air high-fives and big smiles encouraged!
Please follow signage for one-way traffic areas and comply with instructions regarding the closure of specific routes, equipment, or areas to ensure distancing can be maintained.
Everyone must wash their hands upon entering the facility, and is requested that they wash or use hand sanitizer frequently between climbs or using different equipment.
Everyone is encouraged to use liquid chalk to promote sanitization and/or a chalk ball and reduce airborne transmission of the virus via chalk dust.
We also ask that all climbers do their best to avoid brushing the holds to help us prevent the spread of chalk through the air.
Temporary Facility Closures & Policy Changes
To comply with state and county guidelines and to facilitate social distancing, the following closures and cancellations will remain in effect during our initial reopening phase:
Showers, sauna, and lockers will be closed
Wifi work areas will be closed
Users must sanitize fitness equipment after use
No in-person fitness, climbing classes or youth programs
No cash sales
No gear rentals (climbing gear, yoga mats)
No Belay Lessons (must pass a Belay Test if not already certified to belay at Mesa Rim)
Shirt and Shoes must be worn in the facility at all times
Increased Sanitation & Cleaning
The following cleaning activities will take place on a daily basis to disinfect and clean our shared spaces:
High touch areas (doors, countertops, sink knobs, fountains, etc) will be cleaned with a sanitizing solution every two hours during open hours
Hand washing stations have been added near the front entrance and sanitizer dispensers are available at the front desk and throughout the facility
Equipment sanitizing wipes are available near all fitness equipment. Please help us by wiping off equipment before and after use.
A full facility deep-clean of all surfaces and fitness equipment will take place each night
Staff will be wearing masks while in the facility and have received instruction on safety procedures and social distancing
Please note it is not practical to clean each climbing hold between users or even every day (it takes a full team of routesetters an entire day to strip, wash and reset only a handful of routes). It is essential that all climbers follow the social distancing and sanitation protocols above to minimize the risk of hold contamination.
What if I’m not ready to come back yet?
If you are not ready to come back to the gym just yet, no action is needed! Simply leave your membership frozen until you’re ready to return. Please note, all frozen memberships will remain frozen at no charge until further notice.
Will I be paying full dues? If so, why is the membership price the same if I’m losing amenities?
Yes, memberships will remain the same price as they were before closure. Our operating costs have stayed the same (or are higher in some cases) and we are being forced to limit the number of people we can serve at one time. Because of this, we must keep our rates consistent in order to remain open. While we know this won’t work for everyone, we will do our best to expand our offerings as soon as we are able to do so safely.
What is the current Belay Device Policy? Are ABDs required?
We are moving forward with the new ABD policy. Starting at the end of September, all members will be required to use an ABD. Make sure to ask the Front Desk about ABD options to help determine what will work best for you. Once you have purchased an ABD, our team will happily show you the proper technique for your device!
Some Thoughts on Risk Management…